Standard Operation
Procedures Training:
Better SOP to Create
Better Systems and Better Organization
Training Objectives
and Expected Results
The objectives of SOP training are to fill the capacity gap of the current personnel on the making, improving and utilizing of standard operating in order to ensure the organization effectiveness and efficiency of the operations.
The objectives of SOP training are to fill the capacity gap of the current personnel on the making, improving and utilizing of standard operating in order to ensure the organization effectiveness and efficiency of the operations.
The objectives could also be described as below:
- To increase knowledge and skills of the employees
- To enhance knowledge on organizational process, SOPs and work instruction
- To enhance understanding on the importance of SOPs
- To gain knowledge on essential guideline in developing an effective SOPs
- To develop skill in writing comprehensive SOPs
- To gain knowledge and skill in designing mechanism for SOPs socialization, test and trial, monitoring, revision and approval schemes.
The expected results:
- Participants will be aware and recognize SOPs as the important tools to have achievement on tasks and organization’s objectives.
- Participants will be able to propose new SOPs to response on changing requirements, targets or public service quality.
- The increase sense of teamwork among functions or divisions.
- The organization can better adopt the SOP compliance control mechanism.
- The organization keep the level of profesionalism and increase its accountibility as a public service institution.
Training Participants
The SOP Training will target
personnel in supervisory level as the participants. The participants are
assumed to be in the position that making systemized interaction with other
division in accomplishing their tasks. It is also considering that SOP become
more important and critical if it provide guideline or direction of inter
division interactions.
Personnel whose designation is to
prepare and control the SOP compliance are also relevant to participate in the training.
Training Method
Adopting adult education method,
training will encourage the participants to actively involve in case studies,
discussions, games and making conclusions on new skills obtained. Trainers will
facilitate, give explanation and help the participant to draw benefit as much
as possible from each training sessions.
Description of the Method:
Participants are assumed to be experienced workers and always
practicing many procedures in their jobs. Through discussion, participant will
identify the importance of a sound SOP and the needs of SOP revision in certain
activities.
Trainer will facilitate the making of big picture of the SOP components
and the participants will review their knowledge on each of the components.
In training process, all aspects of SOPs will rearrange on systematic
pictures and received by the participants in the new format. The new format
will allow the participants to enrich their knowledge further or in the future through
better analysis skills.
Train will use games to give examples
of each key teaching points. Games also give some funs and relaxation.
Training Outline and
Time Frames
I. Assessment of Participant’s Knowledge and The Essence
of SOP
Time frame: One day, 6 sessions,
5 hours effective.
Key teaching points:
Pre training test
SOP made easy (SOP is not a difficult working tool)
Who needs the SOP, Why, What, When and Where
List of SOPs needed in an organization
Bad SOP Good SOP – What should changed? The SOPs or the
personnel?
SOP revisions, better systems and better organization
II. Skill
Building on SOP Writing
and Management
Time frame: One day, 6 sessions, 6 hours 15 minutes
effective.
Key teaching points:
Step by step SOP Writing
Persons involved in SOP (proposal and approval)
Tables and Forms in SOP
SOP Agreement
SOP compliance management
Writing Exercise
III. Evaluation of Training Effectiveness and Improvement
Time frame: One day, 4 sessions, 4 hours 30 minutes effective.
Key teaching points:
Participants’ presentation on SOP Writing
Comments and Discussion
Sharpening Skills on SOPs
Post training test
Training Closing and Conclusions